Terms and Conditions
Placing an Order , Shipping , Policies and T’s and C’s
At Wabi Sabi and Essences For Life we would like to make your purchase as easy as possible. We are dedicated to help you each step of the way.
When Placing an Order :
- In order for us to successfully process and complete orders we will need proof of payment if not paying through payfast.
- An Appropriate reference , such as the order number or customer’s name must be attached to the reference when making payment.
- Our orders gets send out every weekend. Please note that this does not mean you will receive it the day that we sent it out. Our customers will receive a waybill and tracking number over WhatsApp. If you have not received the waybill after a week , product is either pre-ordered or still processing.
- It is the customers own responsibility to make sure that all details that they have entered are correct. Giving us the wrong information will result in a delay in the process
- Once the items that our customers have bought are handed over to our trusted courier company , DSV , we do not take any responsibility for loss or damage to the parcel. We would of course try our best in any way we can regarding loss or damage.
- Broken Products / Parcels can be sent back at customer’s own costs for a possible refund or exchange.
- Refunds can only commence when products that have been bought are back in our possession , exactly in the same condition that the customer received it in , unopened and unused with appropriate packaging and covering.
- When product is not collected after a month , it will go out to someone as a gift.
We courier your parcel to anywhere in South Africa at a flat rate of R100 per parcel. When ordering over a R1000 shipping is for free. Shipping may take between 2-5 working days depending on your location. Customer will receive a waybill and a tracking number when the parcel gets sent out. Please allow the tracking code to activate. it usually takes a day. You can track your shipment at : clientzone.distribution.za.dsv.com . Kindly contact us for specific shipping requirements.
You may collect your parcel from our premises without any charge. Kindly note that you have to make prior arrangement with us before you arrive to pick up your parcel. You may contact us via phone at 0633627945 or via email at firstname.lastname@example.org.
Returns and Refunds Policy:
Exchanges and returns can only be made when perfumes are leaking or the bottle is damaged. To be eligible for a return, your item must be in the same condition that you received it – unopened and unused and in its original packaging. We will also check proof of purchase. Product needs to be send back at your own cost.
To have your product returned please send us a mail to email@example.com. We will notify you once we have received and inspected your return. We will decide if the refund was approved or not.
Products are bought at your own discretion. No false promises or claims are made on these perfumes. Please do not compare these perfumes to those you would find in your local store. Although quality is outstanding, it might slightly differ (packaging wise).
When desired product is out of stock a similar product from the same range will be given for replacement. Please note this happens when the wait for the desired product is too long.